About this Course

6,440 recent views
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level

2 years experience as a software developer

Approx. 10 hours to complete
English

What you will learn

  • Use Cloud Firestore to store customer data

  • Implement fulfillment using Cloud Functions to read and write Firestore data

  • Use Dialogflow tools for troubleshooting

  • Describe some third party technology which can enhance the virtual agent

Skills you will gain

  • Firestore database creation
  • Cloud Functions
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level

2 years experience as a software developer

Approx. 10 hours to complete
English

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week
1
Week 1
17 minutes to complete

Course Overview

17 minutes to complete
2 videos (Total 7 min), 1 reading
4 hours to complete

Testing and Logging

4 hours to complete
10 videos (Total 20 min)
5 hours to complete

Taking Actions with Fulfillment

5 hours to complete
12 videos (Total 28 min)
Week
2
Week 2
24 minutes to complete

Integrating Virtual Agents

24 minutes to complete
6 videos (Total 10 min)
1 minute to complete

Course Review

1 minute to complete
1 video (Total 1 min)

Reviews

TOP REVIEWS FROM VIRTUAL AGENT DEVELOPMENT IN DIALOGFLOW CX FOR SOFTWARE DEVS

View all reviews

About the Customer Experiences with Contact Center AI - Dialogflow CX Specialization

Customer Experiences with Contact Center AI - Dialogflow CX

Frequently Asked Questions

More questions? Visit the Learner Help Center.