About this Course

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Flexible deadlines
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Shareable Certificate
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100% online
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Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 26 hours to complete
Portuguese (Brazilian)

Skills you will gain

  • Dados orientados ao cliente
  • análise de dados
  • Organização data-driven
  • CRM orientado a dados
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 26 hours to complete
Portuguese (Brazilian)

Offered by

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Fundação Instituto de Administração

Syllabus - What you will learn from this course

Week
1
Week 1
6 hours to complete

Introdução ao CRM

6 hours to complete
5 videos (Total 14 min), 9 readings, 5 quizzes
Week
2
Week 2
7 hours to complete

Estratégia Orientada ao Cliente com CRM

7 hours to complete
5 videos (Total 21 min), 11 readings, 6 quizzes
Week
3
Week 3
6 hours to complete

Relacionamento com o Cliente

6 hours to complete
5 videos (Total 17 min), 10 readings, 6 quizzes
Week
4
Week 4
7 hours to complete

CRM Orientado a Dados

7 hours to complete
6 videos (Total 20 min), 12 readings, 6 quizzes

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About the Inteligência Artificial Aplicada ao CRM Specialization

Inteligência Artificial Aplicada ao CRM

Frequently Asked Questions

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