4.7
stars
95 ratings

Jeffrey Sanchez-Burks +1 more instructor

20,119 already enrolled

Offered By

Emotional Intelligence: Cultivating Immensely Human Interactions

University of Michigan

About this Course

78,288 recent views

This course is a multi-media exploration into important intra- and interpersonal skills required for Emotional Intelligence. Professors Sanchez-Burks and Alexander teach a model that brings together all of the areas that are necessary to improve and take skills in the interpersonal space to the next level. People call these ‘soft skills’ when in fact they are the hardest part of great leadership and the biggest contributor to team success. Through theory, assessments, animated vignettes, and video clips, participants will be able to see themselves and others, as well as analyze their own and others’ behaviors. This is a skill-building course based on published research in multiple fields.

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Shareable Certificate

Earn a Certificate upon completion

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Intermediate Level

Approx. 19 hours to complete

English

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Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Intermediate Level

Approx. 19 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Instructor rating

4.87/5 (35 Ratings)

Jeffrey Sanchez-Burks

William Russell Kelly Professor of Business Administration Professor of Management and Organizations

Stephen M. Ross School of Business

20,119 Learners

1 Course

Cheri Alexander

Professor, Management and Organizations, Ross School of Business

Management and Organizations, Ross School of Business

84,289 Learners

3 Courses

Offered by

University of Michigan

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Syllabus - What you will learn from this course

Content Rating98%(2,005 ratings)

Week

Week 1

5 hours to complete

Self-Awareness

Welcome to Week 1: “Self-Awareness”. In the first lesson, you will explore the possibility of being simultaneously more emotionally attuned and professional at work, regardless of what stage of career you’re in. You will address the essential question: Do emotions have a place at work? In the second lesson, you will focus on the self, answering the essential question: How can knowing more about ourselves help us and help our connections with others?

5 hours to complete

15 videos (Total 91 min), 8 readings, 3 quizzes

15 videos

Using Social Emotional Intelligence to foster Immensely Human Interactions (IHIs)/Intro to faculty13m

The Science & Practice Behind SEI10m

A Practical Model of Social Emotional Intelligence8m

The Paradox of Acting “Professional”8m

Exercise #1: How well can you tune-in and tune-out...3m

Animated Vignette "Trouble with my Team"3m

Introducing Assessment #12m

Self-Assessment Debrief8m

Using Social Emotional Intelligence to foster Immensely Human Interactions (IHIs)1m

Animated Vignette "Help for my colleague"5m

Insights from an Executive Guest Speaker: Sam Barnes2m

Animated Vignette "Welcome to the Meeting"4m

Introducing Core Stories7m

Happy Hour #18m

Organizing your course reflections and insights you cannot afford to forget3m

8 readings

Syllabus10m

Pre-Course Survey10m

The Accuracy of First Impressions10m

Self-Assessment: How Emotionally Intelligent Are You?10m

The Case for Mindful Engagement10m

Thin Slices & First Impressions10m

Welcome to the Meeting Debrief10m

Personal Core Story Instructions10m

1 practice exercise

Lesson 1 Quiz30m

Week

Week 2

4 hours to complete

Self-Management

Welcome to Week 2: “Self-Management”. In the third lesson, you will learn how to harness your emotions instead of suppressing them in order to make more accurate forecasts and better decisions. You will explore the essential question: How can emotions help us become wise? In the fourth lesson, you will begin to self-manage yourself to be able to project the 'you' you want to project to the other, whether that’s a group, a team, or another person. You will address the essential question: How can we manage social-emotions to increase resiliency?

4 hours to complete

7 videos (Total 56 min), 7 readings, 2 quizzes

7 videos

Emotional Complexity & Wisdom13m

Animated Vignette "Lost my temper with the team"6m

Resiliency through Social Emotional Intelligence9m

Self-Management Through Meditation6m

Meditation Exercise7m

Happy Hour #28m

Organizing your course reflections and insights you cannot afford to forget3m

7 readings

Prep Work for a Later Exercise: Your Pitch10m

The ambivalent mind can be a wise mind: Emotional ambivalence increases judgment accuracy10m

Innovation requires everyone in the band10m

Your Pitch 2.010m

How Successful People Stay Calm10m

How Stress Can Shrink Your Brain10m

Can 10 Minutes of Meditation Make You More Creative?10m

1 practice exercise

Lesson 3 Quiz30m

Week

Week 3

4 hours to complete

Social Awareness

Welcome to Week 3: “Social-Awareness”. In lessons five and six, you will focus on how to make sense of others. You will not only learn why it is very difficult to be empathetic and take others’ perspectives, but also understand how to overcome these challenges. The essential questions you will explore are: What is lost when you rely on the spoken word? What is lost when you can read the emotions of a person but not the collective?

4 hours to complete

8 videos (Total 33 min), 11 readings, 2 quizzes

8 videos

Accurately Reading Others5m

Social Awareness5m

Emotional Aperture5m

Animated Vignette "Not reading the room"2m

Insights from Executive Guest Speaker: Gerald Johnson2m

Field Activity1m

Happy Hour #38m

Organizing your course reflections and insights you cannot afford to forget3m

11 readings

How Well Do You Read Other People?10m

The Expression and Recognition of Emotions in the Voice Across Five Nations10m

What is Empathy and How is it Measured? + Empathy Quiz10m

Is Team Emotional Composition Essential for Virtual Team Members’ Well-Being?10m

[Optional] Validating Emotional Attention Regulation as a Component of Emotional Intelligence10m

[Optional] How Leaders Can Optimize Teams’ Emotional Landscapes10m

[Optional] Feeling Differently, Creating Together10m

[Optional] EAM Assessment10m

[Optional] Debrief EAM Test: Seeing the Forest (Not Just The Trees)10m

Reading Group Emotions is Key to Transformational Leadership10m

How Well Do You Know Your Team’s Emotional Landscape?10m

1 practice exercise

Lesson 5 Quiz30m

Week

Week 4

6 hours to complete

Social Acceleration

Welcome to Week 4: “Social Acceleration”. In the seventh lesson, you will explore what it takes to work in a team or be a leader, answering the essential question: As with seeing a forest versus a tree, what is gained when you shift your focus from a person to people? In the eighth lesson, you will learn what can be gained from transformational mentors and coaches, as well as how having a big impact on others can lead you to build your own legacy. You will address the essential question: What do transformative mentors and lasting legacies have in common?

6 hours to complete

11 videos (Total 68 min), 9 readings, 3 quizzes

11 videos

Putting it all together to create extraordinary connections7m

Building Trust8m

Personal Change is Difficult10m

Insights from Executive Guest Speaker: Emmanuel David2m

Giving Feedback9m

Insights from an Executive Guest Speaker: David Parent6m

Legacy7m

Revisit Self-Assessment1m

Happy Hour #49m

Conclusion2m

Organizing your course reflections and insights you cannot afford to forget3m

9 readings

Scene from The Big Bang Theory: Penny's Wave of Affection for Sheldon10m

[Optional] Emotional Acknowledgement10m

[Optional] Reimagining the Office for Immensely Human Interactions10m

Change Resistance Reflection Instructions10m

Mr. Holland's Opus10m

Self-Assessment - How Emotionally Intelligent Are You?10m

21-Day Plan Instructions10m

Post-Course Survey10m

[Supplemental] Emotional Intelligence: Cultivating Immensely Human Interactions - MOVE Series10m

Reviews

4.7

38 reviews

5 stars
86.31%
4 stars
7.36%
3 stars
2.10%
2 stars
1.05%
1 star
3.15%

TOP REVIEWS FROM EMOTIONAL INTELLIGENCE: CULTIVATING IMMENSELY HUMAN INTERACTIONS

by AEMar 16, 2022

Very Very Perfect.

Thank you too much Coursera.

by SBJun 5, 2022

It was indeed very fruitful journey and also very relevant to my current profile and growth point of view .

by AAJul 3, 2022

Have been able to learn how to know about my coworkers emotions and also empathy

by OLOct 14, 2022

this is an awesome course to study to engage mind developmeng

View all reviews

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Emotional Intelligence: Cultivating Immensely Human Interactions

Emotional Intelligence: Cultivating Immensely Human Interactions

About this Course