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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

719 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

Jan 7, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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76 - 100 of 179 Reviews for Introduction to Technical Support

By Emmanuel A

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Jun 15, 2023

Coursera is the best leaning platform

By Aaron H

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Aug 31, 2022

Very helpful to a beginer like myself

By Halima Y

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Jan 4, 2024

I enjoyed every part of this course!

By Edgar F

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Jul 7, 2023

Very good course. Very recommended.

By SAMUEL M

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Oct 20, 2023

Must have been the best experience

By Unathi N

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Nov 9, 2022

very informative and easy to learn

By m s

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Apr 25, 2023

Good intro to course. KEEP GOING!

By Sarvesh S

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Apr 4, 2023

It was a great learning session

By AIKA A C

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May 4, 2023

Helpful and good fro refresher

By FATEMAH M S A

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Jan 7, 2023

دورة رائعة استفدت منها كثيراً

By Kendall

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Feb 23, 2023

Great and concise information

By Ezealor I

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Jan 11, 2023

Great job, much experience!!!

By zoubeirou T

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Dec 11, 2023

Liked the insiders viewpoint

By omeje d

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Apr 30, 2023

Awesome and so educational

By PHUONG V T

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Oct 21, 2023

Good introduction course

By Deleted A

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Jun 23, 2023

sangat sangat bermanfaat

By Moinuddin A

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May 29, 2023

Best Introduction Course

By Abdul W

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Mar 26, 2023

Very interesting course.

By Md T I B

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Nov 8, 2022

Nice and Helpful Course.

By Md M R

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Apr 20, 2023

Very Knowledgeable test

By Hyacinthe N

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Feb 18, 2023

assez clair maintenant

By Kalyan C

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Aug 30, 2023

Very much informative

By Thami M

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Jun 16, 2023

I enjoyed this course

By Arzayim X D

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Apr 16, 2024

Арзайым Хожамуратова

By Ahmed A

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Nov 12, 2022

fully information...