Tecnológico de Monterrey
Negotiation Skills and Effective Communication
Tecnológico de Monterrey

Negotiation Skills and Effective Communication

This course is part of Leadership and Negotiation Skills Specialization

Taught in English

Some content may not be translated

4,601 already enrolled

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Course

Gain insight into a topic and learn the fundamentals

4.6

(31 reviews)

Intermediate level
Some related experience required
26 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Implement the key negotiation skills and styles to carry out effective negotiations and reach satisfactory agreements.

  • Adopt communication techniques that improve relationships and stimulate cooperation between the parties involved.

  • Develop critical thinking to manage emotions and resolve conflicts in a constructive way.

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Assessments

17 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.6

(31 reviews)

Intermediate level
Some related experience required
26 hours (approximately)
Flexible schedule
Learn at your own pace

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This course is part of the Leadership and Negotiation Skills Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 4 modules in this course

Welcome to the first topic of the course: Negotiation Skills and Effective Communication. Check out the introduction and objectives of the course below. Throughout this course, you’ll learn the principles that govern the negotiation process and the specific nomenclature of the negotiation argot, including the BATNA (alternative to a negotiation), the ZOPA (negotiation range) and the anchoring technique which is the detonator of the dynamics known as the negotiation dance.

What's included

2 videos17 readings5 quizzes1 discussion prompt

Welcome to the second topic of our course: Negotiation Skills and Effective Communication In this topic we are going to venture into the fascinating world of emotions and their impact on the negotiation processes, exploring the ancient dilemma of the emotional and the rational. We’ll do this by first considering emotions in the context of human communication and the three pillars that support it: perceptions, cognition, and emotions.

What's included

2 videos9 readings3 quizzes1 discussion prompt

Welcome to Topic 3. Interests and Positions. In this topic, we are going to extend the concept of negotiating beyond the characteristic positions of a transaction, consisting of physical elements like value that we complain (bargain) about. We are going to venture into the underlying interests that make up the foundation of value creation, in which the parties involved in the negotiation process mutually benefit, and at the same time promote long term relationships. This paradigm is known in specialized literature as negotiation based on interests.

What's included

2 videos9 readings4 quizzes1 peer review1 discussion prompt

Welcome to Topic 4: conflict resolutions. We will analyze the structure of a conflict, using the architecture of the conflict spiral to try to resolve it before it escalates and becomes a confrontation. In order to do so, we enter a counter-intuitive model with a very powerful skill known as changing the frame of reference. This a very effective method to achieve successful negotiations without damaging the relationships of the parties involved.

What's included

2 videos10 readings5 quizzes1 discussion prompt1 plugin

Instructor

Instructor ratings
4.8 (12 ratings)
Daniel Meade Monteverde
Tecnológico de Monterrey
4 Courses12,148 learners

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4.6

31 reviews

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KK
5

Reviewed on Dec 3, 2022

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