This course is part of the Value Chain Management Specialization

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1,139 ratings

Gopesh Anand

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Part of the Master of Business Administration (iMBA) degree
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Value Chain Management SpecializationUniversity of Illinois at Urbana-Champaign

About this Course

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In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently. 
You will be able to: 

• Relate underlying principles to operations management frameworks and techniques 
• Synthesize information to make strategic operations decisions 
• Evaluate processes on different dimensions   
• Apply analytical techniques for tactical operations decision

This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at https://degrees.giesbusiness.illinois.edu/idegrees/.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 7 in the

Value Chain Management Specialization

Approx. 17 hours to complete

English

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Skills you will gain

Supply Chain
Inventory
Process Analytics
Operations Strategy

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 7 in the

Value Chain Management Specialization

Approx. 17 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.69/5 (230 Ratings)

Gopesh Anand

Professor of Operations Management, Department of Business Administration, Gies College of Business

Department of Business Administration, College of Business

86,983 Learners

4 Courses

Offered by

University of Illinois at Urbana-Champaign

Start working towards your Master's degree

This course is part of the 100% online Master of Business Administration (iMBA) from University of Illinois at Urbana-Champaign. If you are admitted to the full program, your courses count towards your degree learning.

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Syllabus - What you will learn from this course

Content Rating96%(4,341 ratings)

Week

Week 1

4 hours to complete

Course Orientation & Operations Strategy

Welcome to the world of Operations Management. Operations are the repetitive processes used to create and deliver products and services. Effective operations strategies and tactical management of such processes are vital to delivering quality product and services and creating value. Module 1 covers the basis of operations management and how it works in different kinds of organizations. Connecting operations management to other aspects of running an organization, it lays the groundwork for how to develop and implement a solid operations strategy.

4 hours to complete

17 videos (Total 90 min), 6 readings, 8 quizzes

17 videos

Course Introduction: Welcome to Operations Management5m

Meet Professor Gopesh Anand 3m

Learn on Your Terms30s

Role of Operations and Supply Chain Management2m

Process View of Operations6m

Input-Process-Output4m

Business Success from Operations6m

Strategic Alignment8m

Formulating Operations Strategy8m

Priorities and Capabilities5m

Operations Strategy Based on Customer Needs3m

Implementing Operations Strategy5m

Tradeoffs and Cumulative Capabilities2m

Mass Customization7m

Manufacturing vs Service Operations6m

Challenges of Service Operations5m

Implementing Service Operations7m

6 readings

Syllabus10m

About the Discussion Forums10m

Update Your Profile10m

Learn More About Flexible Learning Paths10m

Module 1 Overview5m

Module 1 Readings1h

8 practice exercises

Orientation Quiz5m

Describing Operations Knowledge Check5m

Business Success from Operations Knowledge Check5m

Focused Operations Knowledge Check5m

Tradeoffs and Cumulative Capabilities Knowledge Check5m

Mass Customizations Knowledge Check5m

Manufacturing and Service Orientation Knowledge Check5m

Operations Strategy Graded Quiz30m

Week

Week 2

5 hours to complete

Process Configurations and Metrics

5 hours to complete

12 videos (Total 86 min), 3 readings, 11 quizzes

12 videos

Process Arrangements - Linear and Jumbled4m

Implications of Linear vs. Jumbled6m

Generic Process Configurations10m

In-Video-Question: Selecting Process Configuration3m

Implications of Process Configurations9m

Process-Product Matching7m

Selecting a Process Configuration2m

Process Mapping8m

Metrics to Assess Performance9m

Little's Law11m

Activities Within Processes7m

Capacity Utilization5m

3 readings

Module 2 Overview10m

Module 2 Readings1h

Solution Key: Williams Brothers – Operations Strategy and Process Configuration10m

10 practice exercises

Process Types Knowledge Check5m

Selecting Process Configuration Knowledge Check5m

Implications of Process Configurations Knowledge Check5m

Process-Product Matching Knowledge Check5m

Process Mapping Knowledge Check5m

Process Metrics Knowledge Check5m

Little's Law Knowledge Check5m

Activities Within Processes Knowledge Check5m

Capacity Utilization Knowledge Check5m

Process Configurations and Metrics Graded Quiz30m

Week

Week 3

3 hours to complete

Inventory Management

3 hours to complete

8 videos (Total 68 min), 2 readings, 7 quizzes

8 videos

Reasons for Inventory8m

Classifications of Inventory11m

How Much and When7m

Economic Order Quantity12m

Calculating How Much to Order7m

Reorder Point for Continuous Replenishment or Review7m

Calculating When to Order7m

Other Inventory Management Systems3m

2 readings

Module 3 Overview10m

Module 3 Readings1h

7 practice exercises

Types of Inventory Knowledge Check5m

How Much and When Knowledge Check5m

Economic Order Quantity Knowledge Check5m

Calculating How Much to Order Knowledge Check5m

Calculating When to Order Knowledge Check5m

Other Inventory Management Systems Knowledge Check5m

Inventory Management Graded Quiz30m

Week

Week 4

4 hours to complete

Supply Chain Management

4 hours to complete

11 videos (Total 68 min), 4 readings, 9 quizzes

11 videos

Supply Chains and Their Complexities9m

Managing The Supply Chain3m

Reasons for and Risks of Outsourcing6m

Transaction Cost Economics3m

Make or Buy or Partner9m

Matching Supply Chain to Conditions3m

Variability in the Supply Chain10m

Combatting Supply Chain Variability8m

Alignment of Supply Chain Incentives7m

Course Conclusion2m

Gies Online Programs3m

4 readings

Module 4 Overview10m

Module 4 Readings1h

Congratulations!10m

Get Your Course Certificate10m

9 practice exercises

Supply Chains and Their Complexities Knowledge Check5m

Managing the Supply Chain Knowledge Check5m

Reasons for and Risks of Outsourcing Knowledge Check30m

Make or Buy or Partner Knowledge Check5m

Matching Supply Chains to Conditions Knowledge Check5m

Variability in the Supply Chain Knowledge Check5m

Combatting Supply Chain Variability Knowledge Check5m

Alignment of Supply Chain Incentives Knowledge Check5m

Supply Chain Management Graded Quiz30m

Reviews

4.6

321 reviews

5 stars
76.11%
4 stars
17.12%
3 stars
3.59%
2 stars
1.31%
1 star
1.84%

TOP REVIEWS FROM OPERATIONS AND SUPPLY CHAIN DECISIONS AND METRICS

by RONov 9, 2019

Great baseline for operations management. I wish however that the course was more balanced, with less concentration of such important content (particularly VSM) on week 4.

by YHNov 15, 2020

This course has a very detailed components and yet not hard to digest. For those of you looking for Operations Management course as a head start, this is a good course for you!

by PPSep 29, 2019

The course content is absolutely amazing. Each and every topic has been covered with amazing examples and explanations. Thanks a lot to the prof and the coursera team.

by FRJun 22, 2020

Content of the course was tailored professionally within the course's timeframe. Essentials points relating to Operations Management was covered cohesively and

View all reviews

About the Value Chain Management Specialization

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and surpluses for organizations.

In this specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This specialization is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program here.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Operations and Supply Chain Decisions and Metrics

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