Start the UX design process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems.
This course is part of the Google UX Design Professional Certificate
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About this Course
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessWhat you will learn
Empathize with users to understand their needs and pain points.
Develop problem statements to define user needs.
Generate ideas for possible solutions to user problems.
Skills you will gain
- User Experience (UX)
- UX Research
- Wireframe
- Prototype
- User Experience Design (UXD)
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Syllabus - What you will learn from this course
Empathizing with users and defining pain points
Creating user stories and user journey maps
Defining user problems
Ideating design solutions
Reviews
- 5 stars84.44%
- 4 stars12.61%
- 3 stars1.96%
- 2 stars0.42%
- 1 star0.54%
TOP REVIEWS FROM START THE UX DESIGN PROCESS: EMPATHIZE, DEFINE, AND IDEATE
Excellent course and the instructor is amazing! Definitly recommanded for people who want to learn more about design research, ux process and get a more professionnal perception in user experience.
Very good course with a really solid project to follow through each week. Going through all the steps helped me think about project design with an eye towards the user experience in new ways.
Course instructor was absolutely fantastic - and delivers the knowledge in such a succinct, charismatic way. The content is superb, and the assignments challenging. A very worthwhile course.
A bit daunting at first but when I got into the whole process of doing the exercises (including the optional ones), it got easier and more interesting when I understood what was required of me.
About the Google UX Design Professional Certificate

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