This course is part of the ICPM Certified Supervisor Professional Certificate

4.8
stars
438 ratings

Steve Van Oostenbrugge

18,873 already enrolled

Offered By

ICPM Certified Supervisor Professional CertificateInstitute of Certified Professional Managers

About this Course

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This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
•	Describe the nature of a supervisor’s position and its role in building a positive work environment.
•	Identify and apply skills for communicating effectively with individuals and groups.
•	Explain the implications of a culturally diverse society and workforce.
•	Explain why a strong customer service culture is crucial to organizational success.
•	Explain the role of the supervisor in creating a customer-centric organization.

Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively.

If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. 

There are no prerequisites for this course, and you do not need any special software.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 1 of 3 in the

ICPM Certified Supervisor Professional Certificate

Beginner Level

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

Approx. 10 hours to complete

English

What you will learn

Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.

Skills you will gain

Building a customer service culture
Active Listening
Communication
Holding effective meetings
Understanding diverse others

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 1 of 3 in the

ICPM Certified Supervisor Professional Certificate

Beginner Level

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

Approx. 10 hours to complete

English

Instructor

Instructor rating

4.63/5 (170 Ratings)

Steve Van Oostenbrugge

Executive Director

Institute of Certified Professional Managers

24,704 Learners

3 Courses

Offered by

Institute of Certified Professional Managers

Syllabus - What you will learn from this course

Content Rating97%(2,380 ratings)

Week1

Week 1

2 hours to complete

Creating a Positive Workplace

2 hours to complete

7 videos (Total 35 min), 2 readings, 2 quizzes

7 videos

Welcome to the ICPM Certified Supervisor Specialization5mWelcome to Modern Supervisor Skills2mWhat is Management5mWhat are Supervisors?5mBecoming a Supervisor5mJudging Supervisory Performance4mHandling Pressure5m

2 readings

Basic Principles of Management15mWorking Remotely During COVID-19: Your Mental Health and Well-being30m

2 practice exercises

Creating a Positive Workplace30mCreating a Positive Workplace30m

Week2

Week 2

2 hours to complete

Becoming Customer-Centric

2 hours to complete

8 videos (Total 39 min)

Week3

Week 3

2 hours to complete

Effective Employee Communication

In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.

2 hours to complete

8 videos (Total 43 min)

Week4

Week 4

2 hours to complete

Managing a Diverse Workforce

2 hours to complete

5 videos (Total 31 min), 1 reading, 2 quizzes

Reviews

4.8

141 reviews

5 stars
83.29%
4 stars
13.54%
3 stars
0.67%
2 stars
0.90%
1 star
1.58%

TOP REVIEWS FROM MODERN SUPERVISOR SKILLS

by MJJun 26, 2022

its very helpful for me to give the pointers to management my team and our work activities.

Thank you so much and God bless

by AIJan 24, 2022

you will learn many skills, leading, managing, analyzing

it is one of the best courses ............. hobe the best for all

by RMDec 21, 2021

This is a great course as it creates the atmosphere for internal growth of self discipline and enhancement mental stability.

by OADec 29, 2022

The course was super exciting and practical, will definitely recommend all aspiring managers and those who wants to sharpen their skills

View all reviews

About the ICPM Certified Supervisor Professional Certificate

Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.

Completing the Certified Supervisor Professional Certificate helps to prepare you for ICPM's Certified Supervisor Certification examination. CS certification is designed from the ground up to assess your skills in multiple key areas and prove to others that you have what it takes to be a supervisor. Earning the CS certification is easy. 1. Register for the specialization. 2. Pass 3 challenging courses at your own pace. 3. Register and sit for the ICPM Certified Supervisor examination. Please note that there is an additional fee to sit for the CS examination. Each course includes a written assignment that will require students to put into practice the knowledge they have gained throughout each course. Successful completion of course projects will require the basic understanding of the topics covered and the ability to relate those topics to the real world. The objective of each project is to determine whether students have understood course concepts and are able to use them in a real world setting.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Do I need management or supervisory experience to take this course?
No management or supervisory experience is required, but might be helpful.
Do I need any special software?
No special software is needed.

More questions? Visit the Learner Help Center.

Modern Supervisor Skills

About this Course

What you will learn

Skills you will gain