Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
This course is part of the Conflict Management Specialization
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About this Course
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Try Coursera for BusinessSkills you will gain
- Assertiveness
- Active Listening
- Communication
- Management
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Syllabus - What you will learn from this course
Getting Started
Different Types of Conflict
Positive Aspects of Conflict
Positive Ways of Dealing with Conflict
Reviews
- 5 stars63.96%
- 4 stars24.23%
- 3 stars7.69%
- 2 stars2.42%
- 1 star1.68%
TOP REVIEWS FROM TYPES OF CONFLICT
I found this course very interesting. Helpful ideas and concepts to be applied in everyday life, in both the workplace or personal life!
Loved it! It really broke down the understanding of conflict in lovely bite sizes. I can't wait to start the 2nd course in the specialization!
Good, to the point. Quick and easy tools to identify the sources and types of conflict and the tools you can use to successfully resolve conflict.
It is good organized and structured. Interviews are very interesting. Business cases too simple. I would recommend to make the first impression of the subject.
About the Conflict Management Specialization

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