Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
This course is part of the Conflict Management Specialization
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Offered By
Conflict Management SpecializationUniversity of California, IrvineAbout this Course
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Course 1 of 4 in the
Approx. 5 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Greek, Italian, Vietnamese, German, Russian, English, Spanish, Romanian
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessSkills you will gain
- Assertiveness
- Active Listening
- Communication
- Management
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 1 of 4 in the
Approx. 5 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Greek, Italian, Vietnamese, German, Russian, English, Spanish, Romanian
Could your company benefit from training employees on in-demand skills?
Try Coursera for Business
Offered by
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Syllabus - What you will learn from this course
1 hour to complete
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 hour to complete
1 video (Total 3 min), 3 readings
1 hour to complete
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
1 hour to complete
11 videos (Total 39 min)
2 hours to complete
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
2 hours to complete
9 videos (Total 57 min)
2 hours to complete
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
2 hours to complete
10 videos (Total 40 min)
Reviews
- 5 stars63.98%
- 4 stars24.11%
- 3 stars7.71%
- 2 stars2.46%
- 1 star1.71%
TOP REVIEWS FROM TYPES OF CONFLICT
by DNMar 9, 2021
Great course! I learned very insightful approaches to conflict. Also, there are plenty of excellent literature the instructor prescribes as complementary reading that enriches the learning experience.
by ACJul 3, 2021
Perfect! The lessons were short and right to the point. The language used was easy to understand. This was a fantastic course, thank you!
by RHJun 25, 2016
Good, to the point. Quick and easy tools to identify the sources and types of conflict and the tools you can use to successfully resolve conflict.
by VPSep 6, 2021
I loved the interviews with industry experts. Please include interviews from the learders on this topic to provide real world examples.
About the Conflict Management Specialization
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Frequently Asked Questions
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