In this video, technical support professionals will discuss what makes technical support a great career choice. Why was starting your career in technical support the right choice for you? And why might this be the right time for others to start down this path? Technical Support turned out to be a great stepping stone for me into helping me evolve and grow my career to what I am today. It gave me the confidence and skills to deal with people, to work with people, to understand their issues, and to communicate better with them, and that helped me a lot in my next job, which was a product management role and then subsequently a technical evangelism role and, currently, in a role around content, strategy, and growth, where I am a program director for IBM. Starting my career in technical support was a great idea for me just because, you know, my curiosity. If you know about how things work, and I am a kind of a little bit geeky and nerdy, and I like gadgetry and things like that, but it afforded me a better quality of life. You know, I mean a lot more money, and it opened a lot of doors for me. It helped me better support my family. I really love technology. I'm very much the early adopter if something comes out. Even if it's in the beta phase if it looks interesting and exciting, I'm one of the first people to like, try it out. I want to get hands-on with new stuff, like learn about it all. It's great. On the same regard, I love fixing stuff and helping people, so it's been very natural for me to just get into it. I'm very good at what I do. And so, it makes me proud. If you really enjoy technology and troubleshooting stuff, it's a great career. It can be hard times. They can also be very fun at times. You'll get really great people that are very sincere when you get to help them, and it's something I always really brightens my day when I do that. I think that anytime is a good time to start a career in technical support. Even at the entry-level because over time, it's going to expose you to so many other paths that you can take in the IT industry, and it’s kind of cool. It's like a try before you buy. You see what your other colleagues are doing in IT. They may not necessarily be tech support engineers, but you can see what a DBA does, DB admin, database admin, what a system administrator does. You know, whether its the field that you're in or whether it's medicine or healthcare, biotech, everybody needs good technical support engineers and there are never enough. You come up with one or two or three possible solutions, and you solve that problem for that customer. You know, maybe they've been grinding on that problem for a week or two weeks, or a few days and, you know, you help them resolve it and now you're happy and you're happy and they can move on to the next. There's a really deep satisfaction that a lot of us in this field really get from that job, and you know from those results, and that's what keeps us working as technical support engineers. With technical support, you're able to develop the skills to ease into a kind of a technology role that you're interested in, and I think it's also really, there's so many opportunities out there in Technical Support that the possibilities are endless. So, I think it's a great time to be in technical support regardless of your background, regardless of whether you have a degree or not, and I wish you good luck in your endeavors.