[MUSIC] Welcome back. Now that you know what directing and managing project means, let's learn more, and build foundations for managing project knowledge. Project knowledge, like all great knowledge, was meant to be shared, but with the right people or the stakeholders. You have to question, who are the right people? What information or knowledge do they need? What does that stakeholder need that knowledge or information for? Getting the right knowledge to the right person at the right place at the right time is critical. So we'll learn a bit about communications and what that means in project management. Remember that I mentioned that it's 95% of a project manager job is communication. Okay, you caught me, it's only 90%. But in reality, it may be more. Partly because if you don't communicate to the right people, you have to do it again, and again. If you don't communicate appropriately using the right technical jargon, you may be wasting everybody's time and doing it again with the right subject matter expert. Don't let your mistakes in communication and stakeholder communication not end up in lessons learned. I know that was a double negative, but you have to do lessons learned. In real life projects very few conduct lessons learned, unfortunately. In this module we're going to assume that your lessons learned are conducted regularly, why? Remember that plan called the continuous improvement plan? Yes, you've got it. We're going to remember through lessons learned not to make continuous mistakes, but instead improvements in all that we do. Identifying your stakeholders, mapping them, communicating the right information, and the right frequency, and the right time will determine your project's success. For example, when you go to the zoo, did you ever think about the different languages each animal speaks? Did you think about how to find your favorite animal and what they like to eat? Well in project, knowing who's who in the zoo makes all the difference. To work through others on your team and to engage the right stakeholders at the right time. Okay, enough speech about doing the right things at the right time. Let's move on to managing your project knowledge. To know your stakeholders, you need to know where you're at or you are on the project. Remember this diagram from module one? Keep it in your head, close to your heart. Because knowing what phase of the project you're in or working simultaneously and it will help you to not only speak the right language, it will help you to ask the right questions. With that in mind, let's take a look at our module objectives. In this module we'll manage project knowledge and conduct lessons learned, communicate what's going on, how they're going on in our projects. Integrate the various parts or projects by managing stakeholders. Remember that anyone who has a stake in your project is a stakeholder. You have to engage, influence, and get things communicated, done through others. To organize your stakeholders we'll learn about resource breakdown structure and responsibility activity matrix. Before we get started, please visualize with me again. Just play with me. You're the zookeeper. You've got over 1,000 students from all over the district coming to the zoo today. You and your staff are prepared for this glorious, meaningful day. You're going to inspire future generations of professionals ranging from doctors to animal rights activists. Here's a question, you're the zookeeper, 1,000 plus students, solid preparation by 100 plus staff members. Inspire future generations of doctors, animal rights activists. What knowledge will you need today? Here's the answer. What do we do to the last time that these crazy kids came? There might have been another time. How did we manage all these kids, thousand plus stakeholders? What did we learn from last year's events or did we even bother to look at what we learned from last year's events? We do not want to reinvent the wheel. How do we keep this kid safe? Very important, right? How do we keep our animals safe from these kids? [LAUGH] How will our team communicate with one another? How will we keep our responsibilities straight? Will I get dressed up as a Kung Fu Panda again? [LAUGH] Maybe if I'm lucky. When we come back from our break we'll take a look at how to organize knowledge represented by all these questions.