Customer Success Manager: Duties, Pay, and How to Become One
December 6, 2024
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Instructor: Melissa Al-Shaer
12,226 already enrolled
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(394 reviews)
Recommended experience
Beginner level
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
(394 reviews)
Recommended experience
Beginner level
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
Create formulas within Google Sheets to build upon raw data.
Create drop downs and check boxes using the data validation tool.
Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.
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Only available on desktop
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
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Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
394 reviews
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Reviewed on May 22, 2021
This course is very helpful for Beginners. Thank you for creating this helpful Guided Project.
Reviewed on Jun 5, 2021
Thanks to the team Coursera and the lecturer i have learned a lot
Reviewed on Sep 15, 2020
Enjoyed every bit of this project. Highly practical and insightful.
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Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
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You'll learn by doing through completing tasks in a split-screen environment directly in your browser. On the left side of the screen, you'll complete the task in your workspace. On the right side of the screen, you'll watch an instructor walk you through the project, step-by-step.