Get Started with Empathy Mapping the User Experience in Miro

Offered By
In this Guided Project, you will:
2 hours
Beginner
No download needed
Split-screen video
English
Desktop only

By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met. To do this, you will gain hands-on experience applying design thinking, empathy, and context from the customer journey to create an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

  • Insight Gathering

  • User Experience Design (UXD)

  • User Experience Research

  • Product Strategy

  • User Centered Design (UCD)

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently Asked Questions