Design Conversational Flows for your Agent

In this Project, you will:
1 hour 30 minutes
Beginner
No download needed
Shareable certificate
English
Desktop only

This is a self-paced lab that takes place in the Google Cloud console. Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.

Skills you will develop

  • User Interface

  • Structured Programming

  • Conversational Flows

How Projects work

Learn a new tool or skill in an interactive, hands-on environment

You'll gain access to software and tools in a cloud workspace - no download required

Offered by

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Google Cloud

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