Improve Business Performance with Google Forms
9,723 already enrolled
9,723 already enrolled
By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Your workspace is a cloud desktop right in your browser, no download required
In a split-screen video, your instructor guides you step-by-step
by RRSep 12, 2020
Very good tutorial for a very short time. Thank you Coursera!
by RBMay 26, 2020
This is a good beginner course on creating a google survey for customer feedback. This saves time having to figure out all the functions and how-tos yourself. I recommend this project.
by KNJul 9, 2020
Course is very useful and Instructor is very caring.My best wishes to My instructor.
by ABJul 23, 2020
This guided project is well outlined. It is easy to understand and follow. Through this project, I was able to learn a new skill in creating viable survey forms to be used in my current profession.