Chevron Left
Back to Improve Business Performance with Google Forms

Learner Reviews & Feedback for Improve Business Performance with Google Forms by Coursera Project Network

544 ratings

About the Course

By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions....

Top reviews


Jul 23, 2020

This guided project is well outlined. It is easy to understand and follow. Through this project, I was able to learn a new skill in creating viable survey forms to be used in my current profession.


Jun 20, 2020

This course or project is very practical and doable. I can easily learn the steps on how to create survey form for free. Thank you for the opportunity given to me to join this course for free.

Filter by:

26 - 50 of 100 Reviews for Improve Business Performance with Google Forms

By Chetankumar J

May 21, 2020

By Shay D

Sep 22, 2020


Jul 13, 2021


Jun 13, 2020

By sachin p

May 28, 2020

By Piyushkumar C D

May 19, 2020

By Yogesh N

Jul 24, 2020


Nov 29, 2021

By Gangurde P A

Jun 4, 2020

By Mirza A

Jul 12, 2020

By Gangone R

Jul 3, 2020

By Puja K

Jun 24, 2020

By Mahesha M H

Dec 5, 2020

By Hasbollah B M S (

May 17, 2020

By Richard A M

Oct 23, 2020


May 28, 2020

By Soraida E G

Oct 23, 2020


Oct 23, 2020

By sharad k c

Jul 14, 2020

By jayesh a

May 6, 2020

By Kurniawati B

May 24, 2021

By Aikaterina K

Dec 20, 2020

By peter c

Oct 11, 2020


Jul 19, 2020

By K N

Jun 14, 2020