Customer Experiences with Contact Center AI - Dialogflow ES Specialization
Learn about CCAI and building Dialogflow ES agents. Learn how to use Contact Center Artificial Intelligence (CCAI) to design, develop, and deploy customer conversational solutions
Skills you will gain
About this Specialization
Applied Learning Project
Lab based assignments include conversational design, running prebuilt virtual agents, creating a basic chat virtual agent, adding contexts and voice to virtual agents, using cloud functions, testing a virtual agent, managing environments in Dialogflow ES, and using Speech Analytics Framework.
How the Specialization Works
A Coursera Specialization is a series of courses that helps you master a skill. To begin, enroll in the Specialization directly, or review its courses and choose the one you'd like to start with. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. It’s okay to complete just one course — you can pause your learning or end your subscription at any time. Visit your learner dashboard to track your course enrollments and your progress.
Every Specialization includes a hands-on project. You'll need to successfully finish the project(s) to complete the Specialization and earn your certificate. If the Specialization includes a separate course for the hands-on project, you'll need to finish each of the other courses before you can start it.
Earn a Certificate
When you finish every course and complete the hands-on project, you'll earn a Certificate that you can share with prospective employers and your professional network.
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