About this Specialization

Este Programa de Cursos Integrados tem como objetivo ilustrar como o uso da tecnologia evoluiu ao longo dos anos na experiência do consumidor. Os smartphones, as redes sociais e a internet estão cada dia mais rápidos e acessíveis, permitindo que todas as pessoas estejam conectadas e gerando dados em tempo real. Com todo esse grande volume de informações consumidas, as empresas precisaram se adaptar a essa nova demanda de mercado, criando tecnologias de Big Data e Inteligência Artificial, que se adaptam a cada usuário para criar uma experiência única e que aumente o engajamento com sua marca e gere receita para a empresa. Ao final deste programa, você será capaz de: - Entender conceitos sobre CRM; - Integrar tecnologias de inteligência artificial na gestão do relacionamento com seu cliente.
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
Approximately 3 months to complete
Suggested pace of 7 hours/week
Portuguese (Brazilian)
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
Approximately 3 months to complete
Suggested pace of 7 hours/week
Portuguese (Brazilian)

How the Specialization Works

Take Courses

A Coursera Specialization is a series of courses that helps you master a skill. To begin, enroll in the Specialization directly, or review its courses and choose the one you'd like to start with. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. It’s okay to complete just one course — you can pause your learning or end your subscription at any time. Visit your learner dashboard to track your course enrollments and your progress.

Hands-on Project

Every Specialization includes a hands-on project. You'll need to successfully finish the project(s) to complete the Specialization and earn your certificate. If the Specialization includes a separate course for the hands-on project, you'll need to finish each of the other courses before you can start it.

Earn a Certificate

When you finish every course and complete the hands-on project, you'll earn a Certificate that you can share with prospective employers and your professional network.

There are 4 Courses in this Specialization

Course1

Course 1

CRM, Dados e o Futuro Centrado no Cliente

4.6
stars
24 ratings
Course2

Course 2

Introdução à Ciência e Engenharia de Dados

4.1
stars
13 ratings
Course3

Course 3

Ferramentas para Ciência de Dados: Introdução ao R

Course4

Course 4

Fundamentos de IA Aplicados ao CRM

Offered by

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Fundação Instituto de Administração

Frequently Asked Questions

More questions? Visit the Learner Help Center.