Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
About this Course
Skills you will gain
- 5 stars61.38%
- 4 stars25.45%
- 3 stars8.19%
- 2 stars2.91%
- 1 star2.04%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA
Me gusto el curso y los ejemplos, los cuales te muestran una perpectiva diferente a considerar en cualquier escenario
About the Conflict Management Specialization
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