Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
About this Course
Skills you will gain
- 5 stars61.38%
- 4 stars25.45%
- 3 stars8.19%
- 2 stars2.91%
- 1 star2.04%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA
This Course gives a deep insight of various Conflict Resolution Skills and shows its practicability in a given scenario. Overall quite impressed.
Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
About the Conflict Management Specialization
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